Returns & Warranty
Warranty Coverage
We stand by the quality of our furniture packages and offer a 2-year warranty on all products. This warranty covers defects in materials, workmanship, and functionality under normal residential use. Our goal is to ensure that you receive a high-quality product that meets your expectations.
Returns Policy
Due to the nature of our furniture packages, we do not accept returns unless the item arrives with a defect in fabric, quality, or functionality. To qualify for a replacement, any issue must be documented and reported immediately upon delivery. This includes clear photographic evidence of the defect, which must be submitted to our customer service team within 48 hours of receipt. Returns are not accepted for changes in color, size, or finish after purchase; however, we offer samples before ordering to ensure your selection meets your expectations.
Replacement & Resolution
If a product is found to have a defect covered under our warranty, we will provide a suitable resolution. Depending on the issue, this may include:
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Sending a replacement part for minor defects.
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Replacing the full item if the defect affects usability or overall quality.
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Working with you to find the best possible solution to ensure satisfaction.
All warranty claims will be reviewed on a case-by-case basis. We reserve the right to determine whether a replacement part or full item replacement is necessary.
Exclusions
Our warranty does not cover:
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Damage resulting from misuse, neglect, or improper placement.
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Normal wear and tear, including scratches, stains, or natural fading over time.
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Damage caused by improper cleaning or the use of harsh chemicals.
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Any modifications made to the original product.
How to File a Claim
If you experience an issue with your furniture package, please follow these steps:
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Document the issue: Take clear photos of the affected product and the defect.
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Contact our support team: Submit your claim within 48 hours of delivery via email or our website contact form.
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Resolution process: Our team will assess the claim and arrange for a replacement part or full item replacement as needed.
We are committed to providing high-quality furniture and ensuring customer satisfaction. If you have any questions regarding our returns and warranty policy, please do not hesitate to reach out to us.